The Problem
Veolia is a very distributed, multi-national company with presence in 48 countries across 5 continents, each with regional management and payroll requirements. The challenge was to streamline complex payroll, loan, vacation and payment requests based on highly distributed data collection from multiple locations, departments, teams and relevant data sources - which totaled up to 80+ processes each week - many of which were manual in nature. This manual information gathering process previously took up to a week, leading to delays in payment requests and affecting internal schedules, accounting procedures, and financial requirements.
The Solution
The implementation of ProcessMaker has enabled Veolia to completely automate and streamline the distributed, complex processes from weeks and days to hours - resulting in timely payment, improvements in financial management, increased governance, and overall cost-savings from reduction of manual resource hours applied to the prior manual set of processes. Given the ProcessMaker Platform includes analytics and reporting, the Veolia team was able to digitally enforce stricter anti-bribery and anti-fraud procedures, thus enforcing compliance and regulatory oversight.
ProcessMaker also assisted in achieving higher response times and broader return on investment for other existing platforms, given its wide set of integrations with leading providers such as Docusign and Aodocs. Through these integrations, ProcessMaker helped the Veolia team further increase efficiency at scale for digital processing, review, approval and backup of legal documents. Through Veolia’s smart selection of integrated technologies and AI-powered automation, the team was able to modernize document processing and management, increase compliance and transparency, and achieve operational efficiency within their budget and timeline.
The Value Created
The significant improvement in the efficiency and speed of internal processes, especially concerning payment documentation, internal payments, and employee payments were transformational for Veolia Chile. Previously, these processes could take up to a week to complete due to the manual gathering of information from multiple bases, internal contracts, and requests. With ProcessMaker, these processes are now automated - completing the outcomes in less than 48 hours. This resulted in double the number of payments processed per week and a 100% increase in process speed.
Response times improved, given the team could now automate digital signing of contracts with suppliers; processing and approving legal documents; and automated internal backup of legal documents - all which helped improve accessibility, accuracy, auditability, transparency and compliance. With ProcessMaker, Veolia has achieved breakthroughs in operational efficiency with positive impact on internal schedules, accounting procedures, treasury requirements, and employee and vendor relationships.
