Telecom industry operators face significant challenges in terms of escalating customer expectations and threats from Over the Top (OTT) competitors. Business, as usual, is simply no longer an option for those who wish to survive. The current and anticipated challenges demand a focus on quality, speed, and agility. New business models may be required and the effective deployment of Business Process Management (BPM) can enable improved performance.
BPM in the Telecom Sector
