Evans Consoles

The Problem

The challenge at Evans Console was the inefficiencies and complexities in the custom manufacturing process, which led to long lead times and delays in project turnaround. These inefficiencies were exacerbated by tasks being duplicated by multiple people or neglected altogether, leading to missed tasks and deadlines. The organization needed to streamline and standardize its processes to improve efficiency, better allocate resources, and reduce turnaround times. Process automation, specifically with ProcessMaker, was sought to address these challenges by creating a more process-driven organization. The company was dealing with inefficiencies that resulted in long project turnaround times, duplicated tasks, missed deadlines, and challenges in capacity planning. To address these issues, they required a solution to streamline and standardize their operations across various departments.

The Solution

In response to the significant challenges faced in managing complex custom manufacturing processes, Evans Consoles sought to implement a robust process automation solution. ProcessMaker was selected with its ability to be customized to fit the specific needs of Evans Consoles. Key features that made ProcessMaker stand out included its task-driven workflows, user-friendly interface, and advanced capabilities such as managing holiday calendars, assignment and reassignment functions, and providing supervisor oversight.

The integration of ProcessMaker, though initially challenging due to the organization’s inexperience with process workflow applications, ultimately proved to be a transformative solution. The implementation process enabled the organization to develop and standardize processes and forms across all departments. This standardization led to a significant reduction in lead times, streamlined workflows, and improved task management.

The Value Created

The impact of ProcessMaker on Evans Consoles has been profound. The platform has driven the organization towards a process-driven approach, ensuring that all operations follow a standardized procedure. This has resulted in better resource allocation, improved capacity planning, and the ability to handle a high volume of cases—approximately 6,000 annually—across multiple users and departments. Although the organization did not track specific metrics before using ProcessMaker, the improvements in efficiency and the reduction in project lead times are clear indicators of the platform’s success in enhancing the company’s operational performance.

Metrics and ROI

1. Reduction in Project Lead Time: The streamlined processes have led to a reduction in the turnaround time for projects, though the exact time savings were not quantified.
2. Number of Processes Automated: Evans Consoles has automated around 5 main processes, with additional smaller/test processes.
3. Annual Volume of Cases: The automated processes handle approximately 6,000 cases annually.
4. Number of Users: Around 170 users within the organization utilize ProcessMaker.
5. Improved Task Management and Monitoring: ProcessMaker helps monitor open tasks and focus on delays, contributing to a more efficient workflow.
6. Time Savings: The process automation has led to substantial time savings.

These metrics reflect the success of ProcessMaker in improving efficiency, reducing lead times, and supporting a large volume of cases and users.