ProcessMaker is set to launch an exciting feature – a Google Chrome-based extension for its unmatched Process Intelligence. This new offering follows the local agent installed on computers – but why the web extension? What additional value does it bring to ProcessMaker’s customers?
What is Process Intelligence?
Process Intelligence is an advanced technology that offers significant visibility into business processes. By leveraging process mining and task mining, it analyzes real-time data to uncover inefficiencies, bottlenecks, and opportunities for optimization within processes. This allows businesses to gain unparalleled visibility, streamline operations, and make data-driven decisions.
Process Intelligence not only identifies areas ready for automation but also helps prioritize efforts to maximize ROI, building the best automation path for an organization.
Proven method for analyzing processes
Process Intelligence involves two key methodologies to analyze business processes – process mining and task mining. Process mining involves extracting information from event logs that document real-time data to create a visual representation of the process flow. This allows businesses to identify bottlenecks, redundancies, and inefficiencies in their processes.
On the other hand, task mining captures user interactions such as mouse clicks, keystrokes, and application usage. This provides insights into employee behavior and can help organizations understand where automation can be beneficial.
Different tools are used for different use cases, but the combination of these two methodologies creates a truly powerful tool for process analysis, providing businesses with actionable insights to optimize their operations.
Since introducing this powerful feature, ProcessMaker customers have experienced immediate, tangible benefits. For instance, American Financial Network identified 50% potential productivity improvement, along with 48% automation potential for their invoice processing workflow.
How Does it Currently Work?
Currently, ProcessMaker gathers data for process analysis using local agents—software installed directly on desktop computers that work silently in the background. Once installed, these agents begin collecting business data to enhance transparency and improve processes.
The software captures whitelisted data points from the user interface of business applications. This approach, which integrates the strengths of both process mining and task mining, significantly expands the potential of process analysis, unlocking new opportunities for insights and optimization.
Enter the New Chrome Extension
The agent-based solution described earlier is highly effective, but there are specific use cases where additional data capture technology proves valuable. In the next chapter, we will introduce the exciting new Chrome extension, offering an innovative source for data capture.
Benefits of Chrome Extension
The new Chrome extension further enhances visibility and accessibility for our customers. With just a few simple steps, users can go to Google and install the extension directly on their browser—making it highly convenient and user-friendly.
- Multi-platform compatibility (now available for Mac users)
Previously, ProcessMaker’s process intelligence technology was limited to Windows computers. This restricted Mac users from accessing this powerful solution for gaining insights into their processes. Now, the Chrome extension eliminates that barrier. It brings the same benefits to both Windows and Mac users, expanding accessibility and usability for all.
- Streamlined adoption
The Chrome extension simplifies adoption and distribution of process intelligence across organizations. While the local agent installation is already quick and straightforward, some users might find it even easier to add the extension to their browser to get started.
For businesses, this reduces the need for additional checks and tests typically required for deploying the local plugin. This ease of use facilitates faster adoption and encourages teams to begin testing and using the product right away, while ensuring a good ROI to start your process intelligence journey.
- Data granularity
The Chrome extension improves data quality and granularity especially for click-level details and cell-level information. Used alongside the local software agent, it provides broader process coverage and offers deeper insights into tasks and workflows.
This is especially valuable for web applications. For instance, when employees work on SaaS platforms like SAP or Salesforce to create purchase orders, the extension captures field-level changes, such as repeated updates to PO numbers or addresses. By identifying these patterns, companies can uncover systemic issues affecting many employees, such as master data problems, and take steps to optimize their processes. Teams can then use ProcessMaker’s business process automation tools to streamline or automate repetitive tasks, driving greater efficiency and accuracy.
Customer FAQs:
Do customers need to use both the local agent and Chrome extension?
You can choose to use the local agent, the Chrome extension, or both, depending on your use case, preferences, and business needs.
Would it change anything for end customers?
For end customers, the Chrome extension adds an extra layer of robust, high-quality data capture from web applications. It also broadens accessibility, allowing a wider range of users to benefit from this technology.
How will it affect the coverage of processes and workflows?
The data gathered by the Chrome extension enhances visibility, adding a new dimension to the already comprehensive coverage provided by ProcessMaker’s hybrid approach.
Will it affect the privacy and security aspects of using ProcessMaker?
No, the web extension simply introduces a new method for data capture without altering the underlying algorithms. The same high-standard protocols and safety models that apply to agents also apply to the extension. You retain full control over what data is collected, ensuring personal data is excluded.
Increased Transparency for Your Workflows
The launch of ProcessMaker’s Google Chrome-based extension marks a new chapter in process intelligence. By enhancing transparency and flexibility, this innovation empowers businesses to tailor their approach to data capture according to their unique needs. Whether you prefer the convenience of the Chrome extension, the depth of the local agent, or the powerful combination of both, ProcessMaker offers a solution that adapts to your workflows, delivering unparalleled insights and granularity.
This game-changing tool is launching soon for selected customers. Don’t miss the chance to be among the first to experience its benefits—stay tuned for updates and take the next step in optimizing your business processes.
