The Problem
The inefficiencies related to paper usage, manual document handling, and record-keeping complexities at Moni Pulo Limited were causing significant challenges for the organization. Paper-based processes were cumbersome and time-consuming, leading to delays and errors in document handling. Additionally, maintaining and organizing paper records was becoming increasingly difficult and prone to errors for the company that has strict compliance requirements.
These challenges prompted the organization to seek a solution that would enhance convenience, ensure proper documentation, and simplify operations across the organization. By implementing ProcessMaker Platform, a leading business process management (BPM) solution, Moni Pulo Limited streamlined workflows, automated repetitive tasks, and improved overall efficiency. This transition from manual, paper-based processes to automated, digital workflows not only saves significant time, costs and resources but also improves accessibility, accuracy and compliance with regulatory requirements.
The Solution
ProcessMaker Platform streamlined and automates Moni Pulo’s manual, paper-intensive workflows and paper-based documentation. The teams utilized ProcessMaker’s Designer tools to create and edit process diagrams with the drag-and-drop process modeling tool, assigned tasks to users to automate and coordinate activities across an organization, and leveraged the Analytics module to measure and metric the results.
Given documents were sourced from a range of vendors, customers, providers and business entities, Moni Pulo needed methods of ingesting both manual and digital documents into ProcessMaker, which has key custom and pre-built connectors as well as fluid integration capabilities to manage various types of structured, semi-structured, and unstructured data.
The Value Created
The systematic approach led to notable improvements in efficiency, streamlined workflows, resource optimization, and cost savings. Prior to ProcessMaker, disparate teams would submit ad hoc requests to access, research, locate, or update documents - all extremely labor intensive, manual and time consuming. Creating accurate, real-time analysis for compliance reporting took many people and long hours. Now, the team of 50 users has instant access to records, and can now go beyond a few requests per day to an estimated volume of 50 to 100 requests per week, or approximately 700 or more requests per month - a massive gain in efficiency, productivity, and responsiveness - as well as greater reporting accuracy leading to compliance assurance.
Moni Pulo finds ProcessMaker extremely positive and invaluable compared to their prior manual document management processes. In their partnership with ProcessMaker, Moni Pulo has now simplified work processes, reduced costs, increased efficiency, and, and has achieved peace of mind with secure record storage and accessibility while maintaining high standards of compliance.
