Posts: cx

Business Process Automation (BPA)

Banking-forms
Improving the Customer Experience in Banking

Banks need to profit as much as possible while providing consumers with convenient services. Perfecting your digital onboarding strategy can greatly improve the customer experience in banking.  It...
digitizing-customer-experience
5 Challenges to Digitizing the Customer Experience

It used to be that providing quality products, affordable prices, and friendly service were enough to attract and retain customers. These factors are still important to today’s customers, but more...

Business Process Automation (BPA)

customer-service-banks
7 Effective Ways to Improve Customer Service in Banks with Tech

Are you putting relationships first in your bank’s customer experience? With over 2 million banking complaints in the UK alone in 2019, your customers might say otherwise. If you’re looking to...

Business Process Automation (BPA)

intelligent-document-processing
Augmenting Customer Experience with Intelligent Data Capture

Have you ever calculated how much time your employees spend searching for data and recreating files they need to complete their work tasks? If your organizational processes still rely on manual data...

Business Process Automation (BPA)

artificial intelligence
Does Augmented Intelligence Enhance the Customer Experience?

The rise of artificial intelligence (AI) in our daily lives and in business raises questions from many. The primary concern is technology’s obvious advantages over humans in many areas, something...

Business Process Automation (BPA)

customer experience
How is Digital Transformation Driving Customer Experience?

Commonly confused for user experience (UX), customer experience is the broader umbrella of improving a customer’s perception and interactions with a brand. Enhancing the customer experience has...
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